Return & Refund Policy
Returns & Refunds Policy
At Freelance Adda Private Limited, we strive to deliver high-quality educational services through our online and offline learning programs. If you wish to cancel your course enrollment, you may submit a cancellation request within 3 days from the date of successful payment, subject to the terms of this Refund Policy.
The cancellation request must be submitted within 3 calendar days of the successful payment or account activation. Requests received after this period may not be eligible for cancellation or refund.
To request a cancellation, you must send a clear written request by email, including your registered name, registered email address, course details, and the reason for the cancellation, so that we can verify your request.
Cancellation requests can be sent to: freelanceadda.info@gmail.com
Once your cancellation request has been received and verified, any eligible refund will be processed within 7 working days. Approved refunds will be credited through the same payment method used for the original transaction unless otherwise required by applicable law.
Conditions for Refunds
To be eligible for a refund, all of the following conditions must be satisfied:
- The cancellation request must be submitted within 3 calendar days of the successful payment.
- You must not have accessed or completed more than 20% of the enrolled course.
- You must not have downloaded or copied any premium course materials, templates, or exclusive learning resources.
- Your account must not have violated our Terms and Conditions or any applicable policies.
Refunds will not be applicable in the following situations:
- Courses, recorded sessions, or digital learning resources that have already been substantially accessed or used.
- Live classes, workshops, webinars, or one-on-one mentorship sessions that have already been conducted.
- Requests submitted after the applicable refund period has expired.
- Any promotional, discounted, or special offer purchases, unless otherwise stated.
Freelance Adda Private Limited reserves the right to approve or reject any refund request after reviewing the eligibility criteria and the usage of the enrolled course or services. The decision of the Company regarding refund eligibility shall be final.
Cancellation Process
To request a cancellation, please send an email to our support team with your registered name, registered email address, course details, transaction ID (if available), and the reason for cancellation. Our team will review and verify your request in accordance with this Refund Policy.
If your cancellation request is approved and meets the eligibility criteria, any applicable refund will be processed through the original payment method within the specified refund processing period.
Please note that cancellation of a course does not automatically guarantee a refund. Refunds are subject to the terms, conditions, and eligibility requirements outlined in this Refund Policy.
Contact Us
If you have any questions regarding this Returns & Refunds Policy or require assistance with your cancellation or refund request, please contact us using the details below:
Company Name : Freelance Adda Private Limited
Email : freelanceadda.info@gmail.com
Head Office : Lucknow,India
Website : freelanceadda.com
